Free Shipping, Free Returns & Tax

Free shipping in the UK and EU

Shipping is free on all orders within the UK (2 days) and EU (3 days).

To have your goods delivered outside of the UK / EU please switch to our global store.

 

Returns, Repairs and Replacement

Orders In Partner Shops / Websites:

For products bought through one of our select group of stockists, please refer directly to where you bought your product for their returns policy.

Orders on the Thomas Clipper Website:

Free Returns

Normal Purchases Within 90 Days

For every order placed on the Thomas Clipper website, we offer free returns within 90 days of purchase.

We will arrange for the shipment from the original purchase address, free of charge, and refund the original purchase price to either your original method of payment or as a Thomas Clipper website credit.

Returns must arrive with us in resalable condition.

Gift Returns Within 1 Year

We are happy to accept gift returns within one year if the product was purchased on the Thomas Clipper website.

We will arrange for free shipment from the original purchase country. Outside of the original shipping country, we cannot cover shipping costs, but you can still send the product back to us at your own expense. The original purchase price will be refunded as a Thomas Clipper website credit.

Returns must arrive with us in resalable condition.

 

 

Repair & Replacement

Faulty Goods

In the rare case that a product has not lived up to your expectations in normal use, we will arrange for repair or replacement of the product, free of charge, within 2 years of purchase.

Repair & Replacement Service

Our craftsmen and craftswomen take pride in their work and want you to enjoy it well into the future. But Thomas Clipper products are made from natural materials which may need some care after many years of use. 

So if your Thomas Clipper product falls outside of this first two years we are still able to offer a very reasonable repair or replacement service on any Thomas Clipper product.

 

Start A Return / Repair / Replacement Request

You should be able to speak directly to the founders about any problems you might have.

So to start your return, email either of us directly at one of the addresses below with your order number (this will be in your order confirmation email) and a brief description of the problem.

antonio@thomasclipper.com or matt@thomasclipper.com

 

Tax

We charge VAT all orders: if you're VAT registered, let us know and we'll provide a VAT receipt.